Refund and Returns Policy
Enevive Return Policy
At Enevive, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
Return Window
You have 30 days from the date of delivery to initiate a return.
Eligibility for Returns
To be eligible for a return, the product must meet one of the following conditions:
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The item is new, unused, and in its original packaging.
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The item has a manufacturer’s defect.
Return Process
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Contact Us – Before returning a product, please reach out to our customer support team at [email protected] to receive a Return Authorization (RA) number.
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Package Your Item – Ensure the item is securely packaged in its original packaging.
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Ship the Item – Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
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Inspection & Refund – Once we receive the return, we will inspect the item. If it meets the return criteria, we will process your refund to the original payment method.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items that have been used or installed.
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Items returned after the 30-day window.
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Items without a valid RA number.
Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us within 7 days of delivery for assistance. We will work with you to resolve the issue promptly.
